Refund policy

Celisse Cosmetics Refund & Return Policy

1. Eligibility for Returns

• You have 14 days from the date of delivery to request a return.

• Returned items must be in original condition:

  • Unused, unwashed, and with all original tags/packaging intact

  • Free from any odors, makeup residue, or damage

2. How to Initiate a Return

1. Email us at celissehelpdesk@gmail.com with your order number and reason for return.

2. We’ll send you a pre-paid return label and detailed packing instructions within 2 business days.

3. Pack your items securely in the original box or an equivalent protective package.

3. Return Shipping & Deadline

• Affix the provided prepaid label to your package.

• Drop your return at the designated carrier location.

• Ship within 14 days of receiving your return label—packages sent after this window may be refused.

4. Inspection & Refund

1. Once your return arrives at our warehouse, we’ll inspect the items to confirm they meet our policy criteria.

2. If approved, we’ll process your refund to the original payment method within 5–7 business days.

3. You’ll receive an email confirmation when your refund has been issued.

5. Exceptions & Non-Returnable Items

• Final sale items (marked as such)

• Gift cards

• Any item showing signs of wear, washing, or alteration

• Products returned without authorization

6. Exchanges
If you need to exchange for a different product or shade, please place a new order online and return your original items for a refund per this policy.