Shipping policy

1. Order Processing - non pre-orders

• Standard processing time: 2–4 business days after your order is placed,
  this can depend on the size of your package.

• Cutoff time: Orders received by 2:00 PM (EST) will begin processing the same day; orders placed after the cutoff will process the next business day.

• Order confirmations: You will receive an email confirmation once your order is placed, and a separate shipping notification with tracking information once it ships.
  
  
  

  3. Tracking Your Order

  Once your package ships, you will receive an email with a tracking number and link to follow its progress. If you do not receive tracking info within 3 business days of placing your order, please contact us at celissehelpdesk@gmail.com.

  4. Address Changes & Delivery Issues

  • Before shipping: If you need to update your shipping address, email us immediately at celissehelpdesk@gmail.com . We’ll do our best to accommodate changes before fulfillment.

  • After shipping: Once a package is in transit, changes must be requested through the carrier; additional fees may apply.

  • Lost or damaged packages: If your tracking shows delivery but you haven’t received your order, or if it arrives damaged, please reach out within 7 days of the expected delivery date so we can assist with a claim.

  5. International Duties & Taxes

  • International orders may be subject to local import duties, taxes, and customs fees, which are the responsibility of the recipient.

  • Célisse is not responsible for delays caused by customs processing.

  6. Combined & Split Shipments

  • Items within a single order may ship separately to ensure the fastest delivery.

  • Shipping charges are based on the overall order and service level selected; you will not be charged extra for multiple packages.

  7. Questions?

  Our Customer Care team is here to help:

  • Email: celissehelpdesk@gmail.com

  • Response time: within 1–2 business days

  Thank you for shopping with Célisse!